I spent last 6 years travelling to nearly every country of Europe, Russia, Turkey and Middle East to meet our distributors and make trainings for their sales/technical staff or their local resellers. Also I was advising local clients about drying and/or heating or cooling their pools.
I was fortunate enough to have a glimpse of local culture, people, food and most of all market’s attitude to swimming pools. Attitude of final end pool users. I have come to conclusion how important it is be critical to each single enquiry we receive.
We, at Microwell, do not sell box. We provide with a solution. Only a tiny change in desired pool usage may put an entirely different requirement for a dehumidifier that is to dry or a heat pump that is heat or cool the water.
I want to encourage you to ask questions when you have a potential customer over the phone. Feel welcome to ask the following:
Dehumidifiers:
- - Water surface size
- - Desired water temperature
- - Desired air temperature
- - Commercial/residential object
- - Pool cover yes/no
- - Other sources of humidity /showers, steam bath, fountain,…/
Heat pumps:
- - Pool volume
- - Desired water temperature
- - Indoor/outdoor pool
- - If indoor – desired pool hall temperature
- - If outdoor – location
- - Desired period of usage – full year or season?
When you understand an enquiry, your offer is narrowed, so is the price, which combined has much higher chance of conversion to an actual order.
Customers will be praised because the selection will just fit them and the only call they might make, after the installation, is to thank you how great the supplied machine works and does its job.